Refund policy

✅ 12-Day Return & Exchange Window

You have 12 days from the date you receive your order to request a return or exchange in the following cases:

  • Damaged or defective product

  • Wrong item received

  • Item not working as expected

  • You are not satisfied with your purchase

Return Eligibility

To qualify for a return, the item must:

  • Be unused and in original condition

  • Include original packaging, accessories, and manuals

  • Have proof of purchase / order confirmation

📦 Note: Products returned in used or damaged condition (not due to factory defect) may not be eligible for refund.

🧼 Hygiene & Personal Use Products

For hygiene and health reasons, some items cannot be returned after opening, unless defective.
This includes products that enter the ear, mouth, or skin.

Example: Ear cleaning products & replacement heads
(If the product is faulty, we will replace it — no worries.)

🛠️ Damaged or Faulty Items

If your item arrives damaged or not functioning:

  • Contact us immediately when you receive it

  • Provide a video/photo showing the issue

  • We will send a replacement or process a refund

We always prioritize defective/damaged cases first.

🔄 Exchanges

Want a replacement unit or different item?

We will gladly exchange once the returned product is inspected and approved.

💰 Refund Timeline

Once your return is approved and received:

  • Refunds are processed within 7–10 business days

  • The refund will be issued to the original payment method

  • In case of Cash-on-Delivery, refund will be transferred via bank / OMT / wallet

If 15 business days pass after approval and you haven't received your refund, message us and we’ll follow up.

🚚 Return Shipping

  • Defective/Wrong items → We cover return shipping

  • Change of mind → Customer covers return delivery fee

We aim to keep this fair for everyone.

📞 How to Start a Return

Contact us here:

📧 habbuna.store@gmail.com
📲 WhatsApp: +961 78 80 76 77

Please include:

  • Full name

  • Order number

  • Photos/videos of the product (if defective)

  • Reason for return

Our support team will guide you step by step.

🇱🇧 Important Note for Lebanon Customers

Since we operate locally:

  • We offer Cash-on-Delivery

  • Exchanges and returns are processed within Lebanon

  • You deal with real people, not bots or overseas support

Your trust means everything to us.

❤️ Our Promise

We built Habbuna on honesty and transparency.
If something goes wrong, we fix it — simple.

Thank you for supporting a local brand 🙏